When sending your FARO equipment for service outside Asia-Pacific (APAC), specific custom regulations must be adhered to, such as including a completed Pro-Forma Invoice (Commercial Invoice) with your shipment.
When our customers want to return their unit for return or repair, FARO has specific import procedures that have been implemented to remain compliant to the regulations, but also help ease the importing process for our customers and minimize the delays in customs. Every import into the United States needs a commercial invoice for CBP to analyze what is being shipped. It is imperative that the information provided to the customer is relevant to what is being shipped to avoid clearance issues, po